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Terms Conditions That Apply to Your hana189 Account

Before you open an account or make any transaction on hana189, these terms set out what you agree to and what we commit to in return.

Account Access & EligibilityDANA, OVO, GoPay Payment RulesAccount Security & VerificationFair Use & RestrictionsDispute & Contact Process
hana189 Terms Conditions That Apply to Your hana189 Account
KEAMANAN & KEPERCAYAAN AKUN

How We Protect Your Account Under These Terms

Security under these terms is not a separate policy — it is built into how your account operates day to day. We hold account data only for as long as needed to service your account and meet any applicable legal retention requirements. If you want to know what data we hold, request a correction, or close your account, those requests go to the same contact channel as general support queries. Every payment wallet you link — DANA, OVO, or GoPay — is tied to your verified identity, which keeps your account protected and your withdrawal path clean.

Account Data Handling

We collect only the account data needed to verify your identity and process transactions. Data is stored securely and not shared with third parties outside of what these terms and applicable law require.

Cookie Policy Under These Terms

hana189 uses session and functional cookies to keep your account active and your preferences saved across visits. You can manage cookie preferences through your browser settings; some features may not work if essential cookies are blocked.

Account Security Practices

Your account login is protected by password and OTP verification tied to your registered mobile number. Never share your OTP with anyone — our support team will never ask for it in any channel.

Data Retention Period

Account and transaction records are kept for the period required by applicable regulations in your region. After account closure, we retain minimal data as required by law, then delete or anonymise it.

Your Right to Request Changes

You can request a review or correction of your account data at any time by contacting us through live chat or the contact form. We aim to respond to data requests within a reasonable period consistent with applicable law.

Who to Contact for Policy Queries

All terms, data, and account-security queries go through the same support route — live chat, email contact form, or in-app message centre. There is no separate privacy department; the same team handles everything.

BANTUAN SYARAT & KETENTUAN

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how a rule applies to your account, our support team handles these queries directly. You can reach us through live chat on the hana189 site, by email through the contact form on your account dashboard, or via the in-app message centre if you are accessing on mobile. For payment-related disputes involving DANA, OVO, or GoPay transactions, have your transaction reference number ready when you contact us — it speeds up the review process considerably.

Team online

Live Chat

Start a live chat session directly from the hana189 site or your account dashboard. Available for account and terms queries; response is typically within a few minutes during active hours.

Email via Contact Form

Submit your question through the contact form found in your account settings. Include your account ID and the specific clause or transaction reference you are asking about for a faster response.

In-App Message Centre

If you are on mobile, the message centre in your hana189 account lets you raise a terms or payment query without switching apps. Responses appear as notifications so you do not miss the reply.

Common Questions About hana189 Terms & Conditions

Below are the questions we receive most often about these terms — covering eligibility, payment rules, account rights, and how to get something changed or reviewed. If your question is not here, the support channels listed above are the right place to ask.

These terms apply to anyone who creates or uses a hana189 account. Access and use of the platform is subject to local law and available only in eligible regions. If you are unsure whether the service is permitted where you are, check applicable local regulations before opening an account.

No. Every payment wallet you use — DANA, OVO, or GoPay — must be registered in your own name and match the verified identity on your hana189 account. Third-party wallet transfers are flagged automatically and may result in the transaction being held or your account being suspended pending a review.

We notify you via your registered account contact details before any update takes effect. Continued use of your account after the notified date counts as acceptance of the revised terms. If you do not agree with a change, you should stop using the account and contact us to request closure.

Contact us through live chat on the hana189 site or via the contact form in your account dashboard. For payment disputes involving DANA, OVO, or GoPay, have your transaction reference number ready. Our team reviews account and payment disputes and will confirm the outcome in writing to your registered contact.

Yes. Under these terms, we may suspend or close an account if there is evidence of a breach — such as using a third-party wallet, providing false identity information, or activity that violates applicable local law. We will notify you of the action and the reason, and explain how to appeal if relevant.

We hold the identity and contact data you provided during registration, records of transactions processed via DANA, OVO, and GoPay, and session data used to secure your login. You can request a summary of what we hold by contacting us through the standard support channels listed on this page.

Send your request through live chat or the contact form in your account settings. Include your account ID and a clear description of what needs correcting. We will review and confirm the outcome. Some corrections — such as identity verification details — may require you to submit supporting documents.

Yes. Your account is for personal, individual use only. Using automation tools, sharing account access, or any activity designed to circumvent platform rules is prohibited under these terms. Such activity may result in account suspension. The platform is available only where local law permits, and you are responsible for knowing whether access is allowed in your region.

After account closure, we retain the minimum data required by applicable law or regulation for the required period, then delete or anonymise it. Transaction records tied to your DANA, OVO, or GoPay payments are kept for the legally required period. Contact support if you want confirmation of what will be retained after closure.

Yes. These terms apply to your account regardless of how you access it — through a mobile browser on your phone, a desktop browser, or any other supported device. Your account session, wallet links to DANA, OVO, or GoPay, and data handling are all governed by the same terms across every access point.