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Terms, Policies and Your Account Rights

Everything about how hana189 operates — from account access and payment processing via DANA, OVO, and GoPay to data handling and service boundaries — is set out here so you know exactly where you stand.

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hana189 Terms, Policies and Your Account Rights
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling at hana189 are built around verified identity and controlled access. We use SSL encryption on all pages, including the login path and the payment flow for DANA, OVO, and GoPay. Your personal data is never sold to third parties. We retain account records as required by applicable local law, and you can request a copy of the data we hold on you at any time through the Account Help Centre. Players in Jakarta and Bandar Lampung can reach support directly through live chat to initiate a data request or correction.

SSL Encryption Every page, login session, and payment action — including DANA, OVO, and GoPay transactions — is protected by SSL. Your credentials and wallet data are encrypted in transit and never exposed to third-party ad networks or analytics providers outside your consent settings.
Data Retention Policy We keep your account data for as long as your account is active and for the period required by applicable local law after closure. When the retention window closes, your personal records are deleted from our active systems. You can ask us what data we hold at any time.
Cookie Control We use session cookies to keep you logged in across browser sessions on mobile and desktop. Preference cookies remember your last payment method — such as GoPay or OVO — so you don't have to re-select it each session. You can clear these from your browser settings at any time.
Account Access Security Login to hana189 uses OTP verification sent to your registered mobile number. If we detect a login from an unrecognised device, we pause access and send a verification prompt before allowing entry. This protects your wallet and account balance from unauthorised use.
Data Request & Correction You have the right to request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where local law allows it. Submit these requests via the Account Help Centre or by emailing our support team with your registered account ID.
Who to Contact For formal data or legal queries, use the email channel and mark your message 'Policy Request' in the subject line. Our support team reviews these separately from general account queries and aims to respond within one business day for Indonesia account holders.
LEGAL CONTACT PATHS

Reach Us on Policy or Account Matters

If you have a question about these terms, want to request a change to your account data, or need to raise a dispute about a transaction via DANA, OVO, or GoPay, our support team handles legal and account queries through three direct channels. We aim to respond to formal account or policy requests within one business day. For payment disputes, always include your transaction reference number so we can pull the record faster.

Live Chat Open the chat widget from any page on hana189. For legal and account policy queries, describe the specific issue — our team will route it to the right person. Available around the clock for Indonesia account holders.
Email Support Send formal requests — data access, account changes, policy disputes — to our support email. Include your registered account ID and, for payment matters, your DANA, OVO, or GoPay transaction reference so we can trace the record quickly.
Account Help Centre Log into your account and navigate to Account Settings, then select 'Help & Policy'. From there you can submit a formal request, track its status, and download a record of your transaction history for DANA, OVO, or GoPay payments.

Common Questions About Our Legal Terms

These questions cover what your account is bound by, how your data is used, how to exercise your rights, and what happens in a payment or access dispute. If your question is not here, our live chat team can point you to the right section of the full policy document.

Access to and use of hana189 is subject to the laws of the jurisdiction where you are located. The platform is available only where local law permits. We do not override local regulations, and it is your responsibility to confirm that accessing the platform is lawful where you are.

Access depends on local law and the eligibility rules for your region. We make the platform available in supported areas of Indonesia, but availability is not uniform across all regions. Check the eligibility terms in your account settings or contact support if you are unsure about access from your location.

All data transmitted through your account — including login, payment actions via DANA, OVO, or GoPay, and personal details — is encrypted using SSL. We do not sell your data to third parties. Data is retained only as long as required by applicable local law, then deleted from active systems.

We collect the information you provide during account registration — name, contact details, mobile number — and records of your transactions, including DANA, OVO, and GoPay activity. We also collect session data such as login timestamps and device type to protect your account from unauthorised access.

Log into your account, go to Account Settings, and select 'Help & Policy' to submit a data access request. Alternatively, email support with your registered account ID and mark the subject 'Data Request'. We aim to respond to formal data requests within one business day for Indonesia account holders.

You can request deletion of your personal data where local law permits. We will remove data from active systems once the retention period required by applicable law has passed. Submit a deletion request through the Account Help Centre or by email. Note that transaction records may be retained longer as required by law.

Contact support through live chat or email and provide your transaction reference number. Our team will pull the payment record and review the transaction against what was logged at your account level. Payment disputes are typically reviewed within one business day. We do not redirect refunds to unverified wallets.

We do not sell your personal data. We may share necessary information with payment processors — such as the networks supporting DANA, OVO, and GoPay — to complete your transactions. Any sharing is limited to what is needed to operate your account and is governed by our data processing agreements with those providers.

When we update these terms, the revised version is posted on this page with the effective date. Continuing to use your account after an update is posted means you accept the revised terms. For significant changes, we may also send a notification to your registered email or mobile number.

Submit an account closure request through the Account Help Centre or contact support directly. After closure, we retain your data for the period required by applicable local law and then delete it from active systems. Any remaining balance in your linked DANA, OVO, or GoPay wallet will be processed according to the withdrawal terms before closure is finalised.

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